Last Updated: October 15, 2025
Nine Thread Studio (Pty) Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website.
1. Who We Are
Company Name: Nine Thread Studio (Pty) Ltd
Location: South Africa
Contact: hello@ninethreadstudio.com
2. What Information We Collect
Information You Provide to Us:
Contact Information: Name, email address, and any other details you provide when filling out contact forms or booking discovery calls
Newsletter Subscriptions: Email address when you subscribe to our newsletter
Communication Records: Any information you share with us via email, Calendly bookings, or other communication channels
Information Collected Automatically:
Analytics Data: IP address, browser type, device information, pages visited, time spent on pages, referral sources
Cookies and Tracking Technologies: We use cookies to analyze site traffic and user behavior (see our Cookie Policy for details)
3. How We Use Your Information
We use your personal data for the following purposes:
To provide our services: Processing your inquiries, scheduling discovery calls, and communicating about our design and strategy services
To send newsletters: If you've subscribed, we'll send you updates about our work, insights, and offerings (you can unsubscribe anytime)
To improve our website: Analyzing site traffic and user behavior to enhance user experience
To comply with legal obligations: Meeting regulatory requirements and protecting our legal rights
4. Third-Party Tools We Use
We use the following third-party services that may collect your data:
Google Analytics
Purpose: Website traffic analysis
Data Collected: IP address (anonymized), browsing behavior, device information
Privacy Policy: https://policies.google.com/privacy
Google Search Console
Purpose: Monitor website performance in search results
Data Collected: Search queries, click data, site performance metrics
Privacy Policy: https://policies.google.com/privacy
Microsoft Clarity
Purpose: User behavior analysis through heatmaps and session recordings
Data Collected: Mouse movements, clicks, scrolling behavior, device information
Privacy Policy: https://privacy.microsoft.com/en-us/privacystatement
Calendly
Purpose: Scheduling discovery calls
Data Collected: Name, email address, timezone, appointment details
Privacy Policy: https://calendly.com/privacy
Newsletter Service
Purpose: Email communications
Service: ConvertKit
Privacy Policy: [Add link]
5. Legal Basis for Processing (GDPR)
If you are in the European Union, we process your personal data based on:
Consent: When you subscribe to our newsletter or accept cookies
Legitimate Interests: To analyze website performance and improve our services
Contractual Necessity: To communicate with you about our services when you contact us
6. Your Rights
Depending on your location, you may have the following rights:
For EU Residents (GDPR):
Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate information
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Opt out of cookies or unsubscribe from emails anytime
For California Residents (CCPA/CPRA):
Right to Know: What personal information we collect and how we use it
Right to Delete: Request deletion of your personal data
Right to Opt-Out: Opt out of the sale of personal data (note: we do not sell your data)
For South African Residents (POPIA):
Right to Access: Request confirmation of whether we hold your data
Right to Correction: Correct or delete inaccurate information
Right to Object: Object to processing of your data
To exercise any of these rights, contact us at hello@ninethreadstudio.com
7. Data Retention
We retain your personal data only as long as necessary:
Contact inquiries: Until your inquiry is resolved or 2 years, whichever is shorter
Newsletter subscriptions: Until you unsubscribe
Analytics data: Aggregated and anonymized, retained for 26 months (Google Analytics default)
8. International Data Transfers
We are based in South Africa, but our third-party service providers (Google, Microsoft, Calendly) may process data in the United States or other countries. These providers comply with applicable data protection frameworks.
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Secure HTTPS encryption on our website
Access controls for personal data
Regular security assessments
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Cookies
We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.
12. Changes to This Policy
We may update this privacy policy from time to time. The "Last Updated" date at the top will reflect the most recent changes. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us:
Email: hello@ninethreadstudio.com
Company: Nine Thread Studio (Pty) Ltd
Address: South Africa
14. Complaints
If you are in the EU and wish to file a complaint about how we handle your data, you can contact your local data protection authority.
If you are in South Africa, you can contact the Information Regulator:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za